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Email: enquiries@rethink-living.com

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TERMS AND CONDITIONS

 

1.0 SUMMARY

 

Rethink Living ("we", "us" or "our") is a company registered in England and Wales,

These conditions govern all bookings made with Rethink Living Limited under Company Number 10341959, whose registered office address is, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN.​

 

Whether you are booking as a guest or on behalf of others, upon booking with Rethink Living you are deemed to have read in full and accepted the following Terms and Conditions. Enquiries can be made via email to enquiries@rethink-living.com or by telephoning +44 (0) 118 336 0 446.

2.0 BOOKINGS, PAYMENTS, AMENDMENTS, CANCELLATIONS AND TERMINATION

 

2.1 BOOKING & PAYMENT PROCEDURE

 

Full payment is due in advance of occupation of the apartment. Credit card details will be held on file to cover any damages or other liable costs. Upon receipt of payment we will send you written confirmation of your booking by email. You may extend your stay at any time, subject to availability. No extra fees will be charged for last minute bookings.

 

Payment must be made in in UK Pounds Sterling and in advance by bank transfer or credit/debit card. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Bookings using a credit/debit card must be made by, or with the consent of the cardholder. Guests must be over 21 years old to make a booking with Rethink Living.​

 

Bookings for stays of more than 6 weeks are invoiced in 6-week blocks (42 nights). The first 6 weeks are due for payment at the time of booking. The next invoice (for the next 6 weeks) is due for payment no later than 28 days after check-in. Subsequent payments must be made every 28 days and all payments are not transferrable.

 

2.2 AMENDMENTS TO BOOKINGS – WHEN A GUEST AMENDS A BOOKING

 

If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the requests however the guest will be charged for any additional charges occurred or loss of revenues incurred by Rethink Living.

If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the requests. If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred.

 

2.3 AMENDMENTS TO BOOKINGS – WHEN RETHINK LIVING AMENDS A BOOKING

 

Rethink Living reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or a similar development, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.

 

2.4 CANCELLATION POLICY

 

All bookings are (non-transferrable) and subject to a 14 day cancellation policy. No refunds will be made for non-arrivals.

 

Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.

 

In exceptional circumstances, it may be necessary for us to cancel a booking; in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio, if we cannot offer alternative accommodation we will provide a full refund for the dates we cannot accommodate.

 

2.5 TERMINATION BY RETHINK LIVING

 

Rethink Living has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive to staff or other guests, mistreatment of the apartment, non-payment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Rethink Living is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Rethink Living.

 

3.0 CHECK-IN, CHECK-OUT AND RETURN OF KEYS / FOBS / PERMITS

 

Check-in is from 3pm to 10pm Mon-Fri / 3pm – 10pm Sat-Sun

 

We require formal proof of identification (ID) of ALL guests to be presented electronically in the form of a valid passport or driving license, along with the debit/credit card that was used for booking.

 

Rethink Living reserves the right to refuse entry and cancel any bookings for failure to present suitable ID.

 

Check-out is by 10am (10.30am in Brighton). The apartment must be vacated by the check out time on the day of departure. All your possessions should be removed from the apartment on the date of departure. All keys, fobs and parking permits must be returned by 10.30am (11am in Brighton) into the post box of the numbered property (if applicable).

 

All guests are given one set of keys (and fobs etc.), unless a second set is pre-arranged when booking. This can be arranged after check-in at the discretion and availability of Rethink Living for a fee (please refer to point 6.1 in the Optional Extras summary).

 

Please refer to the Summary of Additional Charges for all charges related to early check-ins, late check-ins and late check-outs.

 

4.0 CAR PARKING

 

Car parking is provided for FREE (where applicable and available).

 

The parking bay will be available from 3pm on the day of arrival and must be vacated by 10.30am on the day of departure unless otherwise agreed in writing at the time of the booking with Rethink Living. All additional cars must be parked in the nearby pay & display parking areas. Failure to park in the designated parking bay or displaying the correct permit and displaying it clearly will result in possible clamping and penalty charges by the building management company and with removal at your own cost.

 

If there is a delay in departing then Rethink Living reserves the right to charge for an additional night’s stays until vacated.

 

All vehicles and their contents are left entirely at their owner’s risk. We will not be liable for the theft of or damage to your vehicle or its contents.

 

Please refer to the Summary of Additional Charges for all charges related to car parking, permits and clamping.

 

4.1 GUEST(S) SPECIAL REQUIREMENTS

It is assumed that all guests have carefully considered any special requirements or needs that they may have (including but not limited to; hearing, vision, touch, stability, mental state), and that they should consider the suitability of travelling on their own and staying in an unmanned serviced apartment. For any guests with such needs, we would always recommend a hotel as being a better alternative, being better equipped to look after their needs. i.e. they would have been noticed at the reception desk during check in and staff could be available to check on them (including but not limited to events such as; fire, flood, natural disaster). 

 

5.0 SUMMARY OF ADDITIONAL CHARGES (Per Apartment)

 

As a guide, additional charges include, but are not limited to the following:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All charges stated are per apartment and may incur additional labour costs to facilitate

 

5.1 SMOKING

 

Smoking and any form of drugs (including NOS canisters) are NOT permitted anywhere in the properties (internal or external) or in the internal communal areas of the apartment blocks. Smoking is permitted on external balconies where present in an apartment only.

A fee of £150 will be charged if cigarette butts are found strewn across the ground/floor OR if evidence of smoking or drugs are discovered in the apartment, in addition to any specialist cleaning that may be required. Please refer to the above Summary of Additional Charges for all charges related to smoking. The final fee will be dependent on the extent of the cleaning or repair required e.g. to cover the cost of washing the walls down to remove the smell of smoke.

 

5.2 DAMAGES

 

Damaging the property itself and its contents such as, but not limited to, the utensils (e.g. cutlery, crockery, glassware), fixtures, fittings, furniture and dressing items will incur a charge of £25 (minimum charge) followed by the cost of the actual damaged areas/items. The total charge will depend on the severity of the damage.

 

Damaging the property and/or any communal building areas such as, but not limited to, the entrance doors, lifts, flooring, hallways will incur a charge of £150 (minimum charge) followed by the cost of the actual damaged areas/items. The total charge will depend on the severity of the damage.

 

 

Valid credit/debit card details must be supplied at the time of booking. In the event of damages to the apartment these card details will be used to charge the appropriate fees.

We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions. Please refer to the Summary of Additional Charges for the respective fees.

 

In relation to any additional charges, the hirer is responsible for taking reasonable care of the property and its contents and should be left in a clean and tidy state on departure, except in the case of normal wear and tear. The hirer will be responsible for making good any damage to the apartment, its contents or any communal areas of the wider building including hallways, flooring, communal entrances (doors etc.), lifts, which has occurred due to negligence, willful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our office. The cost of any repair or replacement must be paid to Rethink Living.

 

We reserve the right to charge a minimum fee for additional specialist cleaning to an apartment and/or its contents (in addition to the general cleaning charges), where it is left in an exceptionally bad condition. For example, it includes, but is not limited to,

 

  • Carpet cleaning to remove a stain

  • Misuse

  • Evidence of smoking (washing down walls, curtains, linen etc.)

  • Drugs (narcotics)

  • Scratches / Marks on walls, damage to furniture and contents (including bedding and linen)

  • Excess dirty cutlery/crockery/glassware that has been left

  • Excess rubbish that has not been disposed of (including but not limited to; bags, food waste, bottles etc)

  • Damaging/Forcing communal hallways, flooring, doors, lifts etc.

 

The final fee will be dependent on the extent of the cleaning or repair required.

 

If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair required.

 

This also applies when the duration of the booking is in excess of 28 days.

 

The hirer is responsible for booking and ensuring that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or avoidable.

 

Damages to the apartment or contents must be paid in full. In the event of any breakages, damages or missing items discovered during your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your departure, providing a detailed breakdown of the damage and where is possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items and that there is no damage to these items. Condition reports can be provided at the beginning and at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.

 

5.3 LOST, DAMAGED, LATE RETURN OR UNRETURNED DOOR KEYS/FOBS

 

All keys/fobs must be returned by 10.30am (11am in Brighton) into the post box of the numbered property (if applicable). Any lost, damaged, late returned or unreturned keys or fobs will impact upon the next guest and our housekeeping team, and will therefore incur a minimum charge of £50.

 

In the event of keys not being returned, we reserve the right to charge for inconvenience, lock replacements. logistics at a charge of £200 each.

 

5.4 LOST, DAMAGED, LATE RETURN OR UNRETURNED PARKING FOBS

 

All parking fobs must be returned by 10.30am (11am in Brighton) into the post box of the numbered property (if applicable). Any lost, damaged, late returned or unreturned parking fobs will impact upon the next guest and our housekeeping team, and will therefore incur a minimum charge of £100.

 

In the event of parking fobs not being returned, we reserve the right to charge for fob replacements at a charge of £200 each.

 

5.5 LOST, DAMAGED, LATE RETURN OR UNRETURNED PARKING PERMITS

 

All parking permits must be returned by 10.30am (11am in Brighton) into the post box of the numbered property (if applicable). Any lost, damaged, late returned or unreturned parking permits will impact upon the next guest and our housekeeping team, and will therefore incur a minimum charge of £150.

 

5.6 LOCK REPLACEMENT (DUE TO DAMAGED, LOST, LATE RETURNED OR UNRETURNED KEYS)

 

Damaged, lost, late returned or unreturned keys, will incur a minimum charge of £200 to cover the cost of replacement locks.

 

5.7 MISSING ITEMS

 

No items are to be removed from any apartments. The cost of any missing items will be based on an individual basis, depending on which items are found missing. This will be determined after checkout, once all keys are returned and the apartment is inspected.

In the event of any missing items, there will be a minimum charge of £50 followed by the cost of the missing items.

 

5.8 EXTRA CLEANING

 

If extra cleaning is required, a minimum charge of £25 per clean will apply. In the event of additional specialist cleaning being required, there will be a minimum charge of £150.

 

5.9 NON-EMERGENCY CALL-OUTS

 

We reserve the right to charge a call out fee of a minimum of £200 for any callouts that are non-emergency, including but not limited to; being locked out, leaving keys in the property etc. (Emergencies are generally considered to be fire, flood or power cuts). 

 

5.10 EMERGENCY CALL-OUTS IN THE EVENT OF A FLOOD, FIRE, POWER CUT

 

An emergency number is provided to give guests a direct line to a maintenance manager out of office hours. This number is only to be used for emergencies (Flood, Fire, Power Cut). If the number is used for any non-emergency reason, we reserve the right to charge a call out fee of a minimum of £200.

 

5.11 OVER-OCCUPANCY

 

The total number of persons permitted to occupy each apartment is limited to the number of beds (i.e. a 1 bed sleeps 2, a 1 bed plus sofa bed in the living area sleeps 4. The apartment cannot be re-let/sublet to any other group/party without the written consent of Rethink Living.

The maximum number of persons allowed in the apartment is the number of persons it has been booked for.

 

Under no circumstances may more than the maximum number of persons occupy the apartment, at any given time, without written consent being requested and confirmed by Rethink Living.

 

In some apartments’ extra beds can be provided and this will be at an extra charge to be agreed at the time of booking.

 

We reserve the right to refuse admittance or terminate the stay in the apartment to the hirer and their party if they are in breach of these conditions.

 

Over occupancy will be subject to a minimum fee at the standard Rate cost of additional guests plus a £50 admin fee.

 

5.12 WASHING UP (UNREASONABLE) AND/OR EXCESS CUTLERY, CROCKERY, POTS, PANS & GLASSWARE CLEANING FEE

 

All guests must clear up after themselves. If excessive cutlery, crockery, glasses, pots and/or pans are left un-cleaned and not put away or simply left in the dishwasher, we reserve the right to charge a minimum fee of £50.

 

5.13 CLEARING UP (UNREASONABLE) AND/OR EXCESS RUBBISH CLEANING FEE

 

All guests must clear up after themselves. If excessive rubbish is left un-cleared and not disposed of in the dedicated communal refuse areas, we reserve the right to charge a minimum fee of £50.

This includes but is not limited to; bags, food waste, bottles, cigarettes, party poppers etc.

5.14 EARLY CHECK-IN

 

Check-in are from 3pm to 10pm Mon-Fri / 3pm – 10pm Sat-Sun.

If you would like to arrange an early check-in, please contact us and we will endeavor to meet your requirements although this cannot always be guaranteed. Unplanned and early check ins are fulfilled at the discretion of Rethink Living and are subject to a minimum fee of £25.

If a face to face meet and greet has been pre-agreed with Rethink Living, failure to arrive within the pre-agreed check-in time slot will incur a charge of £50. For each additional hour that you are late, there is a further charge of £25 per hour.

 

If you are delayed by more than 1 hour, our staff may need to come back to meet you and therefore you will incur an additional charge to reflect this of £50.

5.15 LATE CHECK-IN

 

Check-in is from 3pm to 10pm Mon-Fri / 3pm – 10pm Sat-Sun. 

 

If a face to face meet and greet has been pre-agreed with Rethink Living, failure to arrive within the pre-agreed check-in time slot will incur a charge of £25. For each additional hour that you are late, there is a further charge of £25 per hour.

 

If you are delayed by more than 1 hour, our staff may need to come back to meet you and therefore you will incur an additional charge to reflect this of £50.

5.16 LATE CHECK-OUT

 

Check-out is by 10am (10.30am in Brighton). Failure to leave by this time will result in a minimum charge of £50. Additional charges may also apply, being levied up to and including the cost of a subsequent night's accommodation in the apartment. In the case of long-term bookings, the guest will be charged until the end of the next payment cycle.

 

All keys, fobs and parking permits must be returned by 10.30am (11am in Brighton) into the post box of the numbered property (if applicable). Any lost, damaged, late returned or unreturned keys, fobs or parking permits will impact upon the next guest and our housekeeping team, and will therefore incur a minimum charge of £50 to £200.

In the event of keys/ not being returned, we reserve the right to charge for inconvenience, lock replacements. logistics at a charge of £200 each.​

In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at the owner’s risk – we accept no responsibility for these items and reserve the right to remove and store them.

 

All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 30 days after your departure date however safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Rethink Living will not accept any liability for any items that go missing or are damaged.

5.17 LOST PROPERTY

 

All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 30 days after your departure date however safekeeping is not guaranteed. Lost property can be posted back to you at your own cost + an admin fee of £25, with prior agreement and Rethink Living will not accept any liability for any items that go missing or are damaged.

 

5.18 SECURITY DEPOSIT

We reserve the right to take a holding deposit of £250-£500 (location dependent) for any booking and this decision is made at our discretion. Deposits are taken by way of a credit/debit card and are refunded once all keys are returned and an inventory has taken place following check out to inspect the apartment for any damages/missing items.

Refunding of the security deposit can take anywhere between 5-10 days depending on your bank.

5.19 LOST OR DAMAGED WI-FI CARD

In the event that a Wi-Fi card is lost or damaged, a charge of £20 per card will apply.

5.20 NON-REMOVAL OF VEHICLE FROM PARKING BAY BY 10.30AM (11am in Brighton) ON THE DAY OF DEPARTURE

If vehicles have not been removed by 10.30am (11am in Brighton) on the day of departure, a fee of £15 per hour will be charged.

5.21 NON-REMOVAL OF VEHICLE BY 2PM ON THE DAY OF DEPARTURE WILL RESULT IN THE VEHICLE BEING CLAMPED

If vehicles have not been removed by 2pm on the day of departure, we reserve the right to clamp vehicles and a charge of £200 will apply to release the clamp.

5.22 FORCED REMOVAL OF CLAMP

If a clamp is forcibly removed then a fee of £200 will be payable plus the cost of repairing or replacing the damaged clamp.

All vehicles and their contents are left entirely at their owner’s risk. We will not be liable for the theft of or damage to your vehicle or its contents.

Please refer to the Summary of Additional Charges for all charges related to car parking, permits and clamping.

5.23 PET EVIDENCE

Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. Rethink Living has the right to terminate your stay, if they deem such behaviour has occurred and no refund will be made. A fee of £150 will be charged if evidence of pets is discovered in the apartment in addition to any charges for any specialist cleaning that may be required. The final fee will be dependent on the extent of the cleaning or repair required.

5.24 HEATING PRODUCTS

 

No heating products or hardware of any kind are permitted under any circumstances. This includes but is not limited to; candles, tea-lights, portable or fixed heaters, fan heaters, convection heaters, oil filled radiators, whether gas or electric or BBQ's (portable or fixed). The client is liable for any infringement of this rule.

A minimum fee of £100 will be charged if evidence of such products are discovered being used in the apartment.

5.25 ANTISOCIAL BEHAVIOUR

Rethink Living reserves the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive to staff or other guests, mistreatment of the apartment, non-payment, inappropriate, illegal or criminal activity on the part of those occupying the apartment or their guests.

Hen/Stag group bookings - we do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay.

If the booking is allowed and guests are found to be holding parties of any kind or any of the above grounds are found to have occurred, this will result in the immediate eviction of all those occupying the apartment and their guests with no refunds due and an additional minimum fee of £250 will be charged in in addition to any specialist cleaning charges that may be required. The final fee will be dependent on the extent of the cleaning or repair required.

Where necessary this will be reported to Thames Valley Police for further investigation.

5.26 ADDITIONAL SPECIALIST CLEANING

In the event of additional specialist cleaning being required, there is a minimum charge of £150.

Additional specialist cleaning to an apartment and/or its contents (in addition to the general cleaning charges), refers to when it is left in an exceptionally bad condition such as, but not limited to,

 

  • Carpet cleaning to remove a stain (including but not limited to blood, drinks, makeup etc)

  • Misuse (including evidence of fighting)

  • Evidence of smoking (including but not limited to washing down walls, curtains, linen etc.)

  • Drugs (narcotics)

  • Scratches / Marks on walls, damage to furniture and contents (including but not limited to bedding and linen)

  • Excess dirty cutlery/crockery/glassware that has been left

  • Excess rubbish that has not been disposed of (including but not limited to; bags, food waste, bottles etc)

 

The final fee will be dependent on the extent of the cleaning or repair required.

 

If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair required.

 

6.0 SUMMARY OF OPTIONAL EXTRAS

 

A range of optional extras can be purchased from Rethink Living as follows:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All optional extra costs stated are per apartment.

 

6.1 ADDITIONAL SET OF DOOR KEYS/FOBS

 

Additional door keys/fobs can be requested at a charge of £25 each. These must be requested within office hours (9am-6pm Monday-Friday) at least 48 hours prior to arrival.

 

6.2 TRAVEL COT HIRE

 

Travel cots can be provided and delivered to the apartment for at a charge of £30 each. This must be booked at least 48 hours prior to arrival. We cannot guarantee availability and cots can only be delivered within office hours (9am-5.30pm Monday-Friday). Only cot beds are provided for infants aged 12 months and under; you must supply your own bedding.

 

6.3 EXTRA BED LINEN

 

Extra bed linen can be provided at a cost of £25.00 per set. These must be ordered within office hours (9am-6pm Monday-Friday) and can only be delivered within these hours.

 

 

6.4 EXTRA TOWELS

 

Extra towels can be provided at a cost of £20.00 per set. These must be ordered within office hours (9am-6pm Monday-Friday) and can only be delivered within these hours.

 

 

6.5 EXTRA HOUSEKEEPING SERVICE – QUICK CLEAN (QUICK VACUUM, BATHROOM CLEAN, KITCHEN CLEAN)

 

A weekly maid service is provided for stays of 2 weeks or more. This service includes cleaning the apartment and refreshing the bed linen and towels.

 

Extra maid services including a quick vacuum, bathroom and kitchen clean can be provided upon request at a charge of £26 per apartment.

 

Extra maid services must be booked within office hours (9am-6pm Monday-Friday).

 

6.6 EXTRA HOUSEKEEPING SERVICE – FULL CLEAN (FULL VACUUM, LINEN CHANGE, BATHROOM CLEAN, KITCHEN CLEAN, DUSTING)

 

A weekly maid service is provided for stays of 2 weeks or more. This service includes cleaning the apartment and refreshing the bed linen and towels.

 

 

Extra maid services including a full vacuum, linen change, bathroom clean, kitchen clean and dusting can be provided upon request at a charge of £46 per apartment.

 

Extra maid services must be booked within office hours (9am-6pm Monday-Friday).

 

6.7 EARLY LUGGAGE DROP

 

We do not provide storage facilities for luggage or personal belongings, including post or packages. We do not provide keys to apartment post boxes and there is no mail forwarding service.

 

Allowing early luggage drops to an apartment is at the discretion of Rethink Living and will be subject to availability and a fee of £15 per apartment.

 

 

6.8 EARLY CHECK-IN (12 PM)

 

This must be pre-booked at least 24 hours prior to your check-in date and is subject to availability and a fee of £27.50

 

6.9 LATE CHECK OUT (1 PM)

 

This must be pre-booked at least 24 hours prior to your checkout date and  is subject to availability and a fee of £27.50.

 

7.0 SUNDAY NIGHT "SPECIAL OFFER"

 

ONLY available for guests checking out on a Sunday. We can offer you the Sunday night for a discounted rate of just £50.

This must be pre-booked, is subject to availability and a fee of £50.00.

 

7.1 EXTRA TOILETRIES / CONSUMABLES

 

Extra toiletries can be provided at a cost of £20.00 (minimum charge). These would include (Handwash, Hair/Bodywash, Toilet rolls, Kitchen rolls, Dishwasher Tablets, Bin bags, Tea, Coffee, Sugar).  These must be ordered within office hours (9am-6pm Monday-Friday) and can only be delivered within these hours.

 

 

7.2 ADDITIONAL CAR PARKING SPACE

 

Each apartment location has complimentary parking and is limited to specific parking options (details are provided on your checkin instructions).

 

 

7.3 ESSENTIALS PACK - BASIC

 

A BASIC Essentials pack can be provided at a cost of £30.00 (minimum charge). These must be ordered within office hours (9am-6pm Monday-Friday) and can only be delivered within these hours. Subject to at least 48 hours notice.

 

The pack would contain:

  • Milk

  • Bread

  • Newspaper

  • Fruit

  • Biscuits

  • Water

 

 

7.3 ESSENTIALS PACK - LUXURY

 

A LUXURY essentials pack can be provided at a cost of £50.00 (minimum charge). These must be ordered within office hours (9am-6pm Monday-Friday) and can only be delivered within these hours. Subject to at least 48 hours notice.

 

The pack would contain:

  • Chocolates

  • Prosecco

  • Cheese

  • Jam

  • Milk

  • Bread

  • Newspaper

  • Fruit

  • Biscuits

  • Water

7.5 AIRPORT TRANSFERS

Rethink Living do not provide airport transfers.

​7. FACILITIES & SERVICES

 

No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.

 

We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building. This includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water and Heating).

 

Inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.

 

If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time.

 

Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Rethink Living.

We reserve the right to add or remove any of these services without prior notice.

We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.

 

7.1 BROADBAND

 

Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however, we endeavour to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guest’s hardware/devices, support will not be available. If the broadband laminated code card is removed, taken or lost upon check out you will be charged a fee for a replacement (see * Guest Charges)

   

8.0 LIABILITY

 

We cannot be held responsible for any theft and/or damage to your personal belongings during your stay in any apartments booked. Therefore, you are advised to ensure you have appropriate insurances in place. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.

 

We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control,

 

We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’. In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include but not limited to;

Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts, boycotts, embargo or blockade.

 

Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.

 

Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

 

Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (I) GBP £1,000; and (ii) the value of the booking made with us.

 

9.0 LAW & JURISDICTION

 

These conditions and terms of contract and all matters arising there from are subject to the Law of England and Wales and in the event of dispute; the client will be subject to the Exclusive jurisdiction of the courts of England and Wales.

  

10.0 INJURY OR LOSS

 

Rethink Living cannot be held responsible for any personal injury to any guests while in one of our apartments. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including but not limited to, mechanical breakdown, illness or failure of any public service supply.

 

11.0 RIGHTS OF ACCESS

 

Representatives of Rethink Living or their subcontractors (including Housekeeping staff) have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property, linen access and to carry out any essential repair or maintenance work.

 

12.0 COMPLAINTS

 

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office within 24 hours after departure to Rethink Living by email to enquiries@rethink-living.com and we will take all reasonable steps to settle the problem. Rethink Living shall not have any liability for any complaint submitted after the completion of the rental period.

 

13.0 INFORMATION 

 

All information supplied by Rethink Living is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise but Rethink Living is not liable for any variation however caused. We have the right to add or remove any of its services or facilities without prior notice.

 

14.0 INTEREST

 

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above NatWest Bank base rate in force at the time and shall accrue at such a rate after, as well as before any judgment.

 

15.0 SECURITY OF TENURE

 

All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Booking a serviced apartment from Rethink Living is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced apartment as their only or principal home. Rethink Living reserves the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.

 

The Client/Guest must not assign, sublet or part with or share possession of the serviced apartment or any part of it. Rethink Living reserves the right to refuse admittance to the Guest if they are in breach of this condition.

 

16.0 APARTMENT SPECIFICATION

 

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our web site may link to other web sites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about apartments:

 

  • Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival and can be subject to change at any time.

  • Our website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown.

  • The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments, extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional apartments.

  • You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security.

  • You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities.

  • Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.

  • We shall use reasonable endeavour to retain any items left in apartments for up to 1 week after the guest’s departure date. Please email enquiries@rethink-living.com for enquiries relating to any lost items.

  • For further information on individual apartments please email: enquiries@rethink-living.com​ 

 

17.0 PHOTOGRAPHY

 

Some photography used on the website may not be owned by Rethink Living. We respectfully acknowledge the copyright associated and request any owners to contact us should they wish to have their photographs removed or credited.

 

18.0 DISCOUNT/PROMOTIONAL CODES

 

All promotional codes promoted and distributed by Rethink Living via web/email/print/phone are subject to change/expiry/refusal at any time. Rethink Living reserves the right to change/refuse the details of promotions without notice. All valid promotions/discounts are added to the order before payment when booking; this allows clients to see whether or not the promotion has been added to the order. Rethink Living cannot apply promotional codes for bookings over the phone or after the order has been placed.

 

19.0 INCLUDED AS STANDARD

 

Rethink Living often provide toiletries and condiments on arrival, these are complimentary and provided at the discretion of Rethink Living. Toiletries, condiments etc. will not be replenished throughout the stay; it is not the responsibility of Rethink Living to provide such items.

 

As standard, Rethink Living will often (but is not obliged to) provide the following on arrival; sample of washing up liquid, one toilet roll, one dishwasher tablet, one jay cloth, one bin bag, selection of toiletries, complimentary condiments.

 

Store cupboards - these are for staff use only, any sundries removed from the cupboard will be charged at £3.00 per item in addition to any charges required for any repair works to the cupboard that may be required. The final fee will be dependent on the extent of the repair required. All items are stock checked after every visit.

 

20.0 ACCEPTANCE OF TERMS AND CONDITIONS / CONTRACT OF HIRE

 

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or apartment fee also indicates acceptance of these Terms and Conditions.

terms & conditions